Shipping Policy

At Pulio, we aim to deliver your orders efficiently and securely. This Shipping Policy outlines our process, delivery timelines, and customer responsibilities.

1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Delivery Timeframes

Delivery typically takes 10 to 14 business days, depending on your location. While we do our best to meet these timeframes, delays may occur due to customs, holidays, or courier issues.

3. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery.

4. International Shipping

We offer worldwide shipping. International deliveries may experience delays depending on customs clearance and local delivery services.

Please ensure that all shipping information is accurate at the time of order. We are not responsible for lost or undelivered packages due to incorrect addresses.

5. Shipping Damage

If your order arrives visibly damaged, you must:

• Take photos of the packaging and damaged product

• Contact us within 24 hours of delivery at puliocare@gmail.com

We will review your claim and may arrange a replacement or partial refund if the damage is confirmed.

6. Customs, Duties, and Taxes

Pulio is not responsible for any customs duties or taxes applied to your international order. All charges imposed during or after shipping are the responsibility of the customer.

7. Undeliverable Packages

If a package is returned due to incorrect address or refusal, the customer is responsible for reshipping fees. No refunds will be issued for unclaimed or refused packages.

8. Contact Us

For any shipping-related concerns, email our support team:
📧 puliocare@gmail.com